false [{"type":"Block","label":"start","items":[{"cardType":"list","cardLength":3,"type":"Say","value":"Was your issue or request resolved during this interaction?"},{"type":"ReceiveOption","param":"customer_service_resolved","options":[{"key":"Yes, completely","value":"Yes, completely","ogKey":"Yes, completely"},{"key":"Partially","value":"Partially","ogKey":"Partially"},{"key":"No","value":"No","ogKey":"No"}],"randomizeOrder":false,"multiSelect":false},{"type":"For","match":"customer_service_resolved","cases":[]},{"cardType":"csat","cardLength":3,"type":"Say","value":"How easy was it to get the help you needed?"},{"type":"ReceiveOption","param":"resolution_csat","options":[{"key":"5","value":"Very Easy (We made it simple\u2014your issue was resolved quickly with little to no effort on your part)","ogKey":"5"},{"key":"4","value":"Easy (We handled it well\u2014your issue was resolved with only minor effort or follow-up from you)","ogKey":"4"},{"key":"3","value":"Neutral (We got it done, but it took some time or effort on your part)","ogKey":"3"},{"key":"2","value":"Difficult (We made this harder than it should have been\u2014you had to put in significant effort, follow up multiple times, or experienced delays)ied","ogKey":"2"},{"key":"1","value":"Very Difficult (We made this very difficult\u2014your issue was not resolved or required excessive time, effort, and repeated follow-ups)","ogKey":"1"}],"randomizeOrder":false,"multiSelect":false},{"type":"For","match":"resolution_csat","cases":[]},{"cardType":"question","cardLength":2,"type":"Say","value":"Is there anything we could have done better?","aiConversationalMode":true,"aiQuestionCount":2},{"type":"ReceiveText","param":"ai_question_1"},{"cardType":"list","cardLength":3,"type":"Say","value":"Would you like to recognize a team member for great service?"},{"type":"ReceiveOption","param":"cs_rep","options":[{"key":"Yes - the representative I worked with today","value":"Yes - the representative I worked with today","ogKey":"Yes - the representative I worked with today"},{"key":"Yes - another team member","value":"Yes - another team member","ogKey":"Yes - another team member"},{"key":"No - not at this time","value":"No - not at this time","ogKey":"No - not at this time"}],"randomizeOrder":false,"multiSelect":false},{"type":"For","match":"cs_rep","cases":[]},{"cardType":"question","cardLength":1,"type":"For","match":"cs_rep","cases":{"Yes - another team member":[{"cardType":"question","cardLength":2,"type":"Say","value":"Who would you like to recognize?","aiConversationalMode":false,"aiQuestionCount":1},{"type":"ReceiveText","param":"cs_rep_other"}]}}]},{"type":"Block","label":"procuratedreview","items":[{"cardType":"list","cardLength":3,"type":"Say","value":"Would you like to share feedback about your experience with Safeware as a review on Procurated? (This will take under 2 minutes)"},{"type":"ReceiveOption","param":"review_procurated","options":[{"key":"Yes","value":"Yes","ogKey":"Yes"},{"key":"No","value":"No","ogKey":"No"}],"randomizeOrder":false,"multiSelect":false},{"type":"For","match":"review_procurated","cases":[]},{"cardType":"csat","cardLength":1,"type":"For","match":"review_procurated","cases":{"Yes":[{"cardType":"csat","cardLength":3,"type":"Say","value":"How would you rate your experience in working with Safeware overall?"},{"type":"ReceiveOption","param":"safewarereview1_csat","options":[{"key":"5","value":"Very Satisfied"},{"key":"4","value":"Satisfied"},{"key":"3","value":"Neutral"},{"key":"2","value":"Unsatisfied"},{"key":"1","value":"Very Unsatisfied"}],"randomizeOrder":false,"multiSelect":false},{"type":"For","match":"safewarereview1_csat","cases":[]}]}},{"cardType":"csat","cardLength":1,"type":"For","match":"review_procurated","cases":{"Yes":[{"cardType":"csat","cardLength":3,"type":"Say","value":"How would you rate Safeware's customer service?"},{"type":"ReceiveOption","param":"safewarereview_cs_csat","options":[{"key":"5","value":"Very Satisfied"},{"key":"4","value":"Satisfied"},{"key":"3","value":"Neutral"},{"key":"2","value":"Unsatisfied"},{"key":"1","value":"Very Unsatisfied"}],"randomizeOrder":false,"multiSelect":false},{"type":"For","match":"safewarereview_cs_csat","cases":[]}]}},{"cardType":"csat","cardLength":1,"type":"For","match":"review_procurated","cases":{"Yes":[{"cardType":"csat","cardLength":3,"type":"Say","value":"How would you rate Safeware's pricing & value?"},{"type":"ReceiveOption","param":"safewarereview_pv_csat","options":[{"key":"5","value":"Very Satisfied"},{"key":"4","value":"Satisfied"},{"key":"3","value":"Neutral"},{"key":"2","value":"Unsatisfied"},{"key":"1","value":"Very Unsatisfied"}],"randomizeOrder":false,"multiSelect":false},{"type":"For","match":"safewarereview_pv_csat","cases":[]}]}},{"cardType":"csat","cardLength":1,"type":"For","match":"review_procurated","cases":{"Yes":[{"cardType":"csat","cardLength":3,"type":"Say","value":"How would you rate the quality of the products you purchase from Safeware?"},{"type":"ReceiveOption","param":"safewarereview_qual_csat","options":[{"key":"5","value":"Very Satisfied"},{"key":"4","value":"Satisfied"},{"key":"3","value":"Neutral"},{"key":"2","value":"Unsatisfied"},{"key":"1","value":"Very Unsatisfied"}],"randomizeOrder":false,"multiSelect":false},{"type":"For","match":"safewarereview_qual_csat","cases":[]}]}},{"cardType":"csat","cardLength":1,"type":"For","match":"review_procurated","cases":{"Yes":[{"cardType":"csat","cardLength":3,"type":"Say","value":"How would you rate the timeliness of your orders from Safeware?"},{"type":"ReceiveOption","param":"safewarereview_time_csat","options":[{"key":"5","value":"Very Satisfied"},{"key":"4","value":"Satisfied"},{"key":"3","value":"Neutral"},{"key":"2","value":"Unsatisfied"},{"key":"1","value":"Very Unsatisfied"}],"randomizeOrder":false,"multiSelect":false},{"type":"For","match":"safewarereview_time_csat","cases":[]}]}},{"cardType":"nps","cardLength":1,"type":"For","match":"review_procurated","cases":{"Yes":[{"cardType":"nps","cardLength":3,"type":"Say","value":"Overall, how likely are you to recommend this supplier to another buyer?"},{"type":"ReceiveOption","param":"safewarereviews6_nps","options":[{"key":"0","value":"0"},{"key":"1","value":"1"},{"key":"2","value":"2"},{"key":"3","value":"3"},{"key":"4","value":"4"},{"key":"5","value":"5"},{"key":"6","value":"6"},{"key":"7","value":"7"},{"key":"8","value":"8"},{"key":"9","value":"9"},{"key":"10","value":"10"}],"randomizeOrder":false,"multiSelect":false},{"type":"For","match":"safewarereviews6_nps","cases":[]}]}},{"cardType":"question","cardLength":1,"type":"For","match":"review_procurated","cases":{"Yes":[{"cardType":"question","cardLength":2,"type":"Say","value":"Please add any additional comments to expand on the ratings you provided above.","aiConversationalMode":false,"aiQuestionCount":1},{"type":"ReceiveText","param":"safewarereview_comments"}]}},{"cardType":"question","cardLength":1,"type":"For","match":"review_procurated","cases":{"Yes":[{"cardType":"question","cardLength":2,"type":"Say","value":"Please provide your name and government organization\/agency.","aiConversationalMode":false,"aiQuestionCount":1},{"type":"ReceiveText","param":"safewarereview_name_org"}]}},{"cardType":"list","cardLength":1,"type":"For","match":"review_procurated","cases":{"Yes":[{"cardType":"list","cardLength":3,"type":"Say","value":"Display my name with this review."},{"type":"ReceiveOption","param":"safewrereview_dsiplay","options":[{"key":"Yes","value":"Yes"},{"key":"No","value":"No"}],"randomizeOrder":false,"multiSelect":false},{"type":"For","match":"safewrereview_dsiplay","cases":[]}]}}]},{"type":"Block","label":"group5","items":[{"cardType":"question","cardLength":2,"type":"Say","value":"Please confirm your professional email address:","aiConversationalMode":false,"aiQuestionCount":1},{"type":"ReceiveText","param":"professionalemail"}]},{"type":"Block","label":"finish","items":[{"cardType":"message","cardLength":1,"type":"Say","value":"Thank you for your time. Your feedback will be shared with Safeware to improve performance."}]}] [{"key":5,"value":"Very Satisfied"},{"key":4,"value":"Satisfied"},{"key":3,"value":"Neutral"},{"key":2,"value":"Unsatisfied"},{"key":1,"value":"Very Unsatisfied"}] {"referrerUrl":"https:\/\/asknicely.com\/customer-referral\/?company=Procurated&utm_source=survey&utm_content=procurated&version=cxui&utm_campaign=ansurvey_referral","nobranding":false,"slug":"ykzf7tsnwgsw","logo":"\/client\/procurated\/logo\/logo_5.png?1775075811","avatar":"https:\/\/cdn.asknice.ly\/client\/procurated\/avatar\/avatar_3.png?1773271558","answer":5,"rating":"none","inapp":false,"name":"","firstname":"","isFiveScore":true,"questionType":"fivestar","template":"39","version":1,"disableConfetti":false,"labelLeft":"1 - Terrible","labelRight":"5 - Excellent","conversationSlug":"7gzlg52wwvrj","hasSurveyProgressBar":true,"tippingButtons":null,"recoverySurvey":false} "6Lcj_LAaAAAAANe-IOBMq-mpjtpwJB2Fbqbcnqaz" true false {"timeout":120,"autoRefresh":false,"slug":"lcr5g8lj32nb"}